Information We Collect

We may collect personal information such as your name, business name, email address, phone number, delivery and billing details, payment information and other information required to provide our products and services.

We may collect this information when you place an order, contact us, create an account, apply for a dealer account, complete a form or otherwise communicate with us.

How We May Use Your Information

We use personal information to:

• Process and deliver orders
• Provide customer service and technical support
• Manage accounts, dealer applications and business relationships
• Process payments and refunds
• Provide warranty and after-sales support
• Communicate with you about orders, products or services
• Improve our website and services
• Meet legal and regulatory requirements

Use and Disclosure

We will generally only use or disclose personal information for the primary purpose for which it was collected, or for a related purpose that you would reasonably expect, unless otherwise permitted or required by law.

Where required, we will obtain consent before using or disclosing personal information for another purpose. We may also disclose personal information where necessary to provide our products and services, operate our business, or meet legal or regulatory requirements.

We may provide personal information to service providers that assist us with operating our business, such as payment providers, delivery companies, IT and website providers, and other suppliers where necessary to provide our services.

Data Quality and Security

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

We also take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably required for our business, legal or regulatory purposes.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will deal with requests in accordance with the Australian Privacy Principles.

Cookies and Website Data

Our website may use cookies, analytics and similar technologies to help operate the website, understand website usage and improve our services.

Third-party service providers may also collect information when you use our website in accordance with their own privacy policies.

Marketing

Where permitted by law, we may send information about our products, services or business to customers and contacts who have agreed to receive marketing communications or where otherwise permitted.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us so we can investigate and respond to your complaint.

Email: EZAustralia.pty.ltd@outlook.com

We will handle privacy complaints in a reasonable and timely manner.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or privacy requirements. The current version will be published on our website.