Terms & Conditions
1. General
These Terms & Conditions apply to your use of the EZ Australia website and to orders placed with EZ Australia Pty Ltd (ABN 70 149 734 261).
2. Products and Pricing
We make reasonable efforts to ensure that product descriptions, images, specifications and prices on our website are accurate. Product specifications, colours, packaging and availability may change from time to time.
All prices are in Australian dollars and include GST unless otherwise stated.
Prices displayed on our website may be changed from time to time without prior notice. Price changes will generally apply to new orders placed after the change.
The price for an order that has already been accepted by EZ Australia will not be changed unless otherwise agreed with the customer or permitted by law.
In the event of a genuine pricing or listing error, we may contact the customer before accepting the order to confirm the correct price or cancel the order. If payment has already been received for an order that is cancelled due to a pricing error, the amount paid will be refunded.
Promotions and product availability may change without notice.
3. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected at the price shown at the time of ordering.
An order is subject to acceptance by EZ Australia. We may contact you to confirm order details, payment, availability or delivery information before accepting an order.
An order confirmation or payment receipt does not necessarily mean that the order has been accepted by EZ Australia.
4. Right to Decline or Cancel Orders
EZ Australia reserves the right to decline or cancel an order before acceptance where we consider it appropriate to do so.
This may include circumstances such as concerns regarding payment, suspected fraudulent or unusual activity, stock availability, pricing errors, delivery requirements, product suitability, compliance requirements, or other reasonable business considerations.
Where an order is cancelled after payment has been received, any amount paid for the cancelled order will be refunded.
We do not refuse orders on the basis of unlawful discrimination or any other reason prohibited by Australian law.
Nothing in this clause limits any rights or remedies available to a customer under the Australian Consumer Law.
5. Payment
Payment must be made using the payment methods available at checkout or as otherwise agreed with EZ Australia.
For approved business, wholesale or government customers, different payment terms may be agreed in writing.
We may require payment or a deposit before processing certain orders.
6. Delivery
We arrange delivery through Australia Post, courier services or other carriers selected by us. Delivery times provided by us are estimates only. Delays may occur due to circumstances outside our reasonable control, including carrier delays, weather, supply issues or other unforeseen circumstances.
Customers are responsible for providing accurate delivery information. Additional costs may apply where an incorrect or incomplete delivery address is provided.
7. Returns and Refunds
Returns, refunds and exchanges are subject to our applicable Returns Policy.
Nothing in our Returns Policy or these Terms & Conditions excludes, restricts or modifies any rights available under the Australian Consumer Law.
Where a product has a problem covered by the Australian Consumer Law, we will provide the appropriate remedy required by law.
For change-of-mind returns, any applicable conditions, exclusions and time limits set out in our Returns Policy will apply.
8. Warranty and Technical Support
Where a product is covered by an EZ Australia or manufacturer warranty, the applicable warranty terms will apply.
Our Australian team can provide technical assistance with products supplied by us, including product setup, operation and troubleshooting where appropriate.
Warranty coverage does not replace or limit any rights provided under the Australian Consumer Law.
Warranty claims may require proof of purchase and, where appropriate, inspection or testing of the product.
Warranty coverage may not apply to damage caused by misuse, accidental damage, unauthorised modification, incorrect installation, improper use or other circumstances outside the applicable warranty terms.
9. Business and Wholesale Customers
EZ Australia supplies products to retailers, businesses, universities, government organisations and other customers.
Wholesale pricing, dealer pricing, minimum order quantities and payment terms may vary depending on the customer and products involved.
Wholesale or dealer accounts are subject to approval by EZ Australia.
We may request business details or other information before approving a wholesale or dealer account.
10. Product Use and Safety
Customers are responsible for using products in accordance with the manufacturer's instructions and applicable safety requirements.
Some products may require specific installation, batteries, power supplies, software, SIM cards or other equipment to operate correctly.
Customers should ensure that products are suitable for their intended application before purchase and follow all relevant instructions and safety information.
11. Website Information
We aim to keep the information on our website accurate and up to date. However, errors or omissions may occasionally occur.
Product images and descriptions are provided for general information and may differ slightly from the actual product due to manufacturer changes, packaging changes or other circumstances.
We may correct errors or update information on the website when identified.
12. Intellectual Property
The content of this website, including text, images, graphics, logos and other materials, is owned by or licensed to EZ Australia unless otherwise stated.
You may not reproduce, modify, distribute or commercially use website content without our written permission, except where permitted by law.
13. Third-Party Websites
Our website may contain links to third-party websites. These links are provided for convenience only.
EZ Australia does not control or accept responsibility for the content, availability, privacy practices or services provided by third-party websites.
14. Accounts
Where an account is available, you are responsible for providing accurate information and keeping your account details secure.
We may suspend or close an account where we reasonably believe there has been misuse, fraudulent activity, a breach of these Terms & Conditions or other circumstances that require us to protect our business or customers.
15. Limitation of Liability
To the extent permitted by law, EZ Australia will not be responsible for loss or damage arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any liability or consumer guarantee that cannot legally be excluded under Australian law.
Where liability can legally be limited, it will be limited to the extent permitted by law.
16. Privacy
Personal information provided to EZ Australia is handled in accordance with our Privacy Policy. Our Privacy Policy explains how we collect, use, store and manage personal information.
17. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any dispute will be subject to the applicable laws and courts of New South Wales, Australia.
18. Contact
EZ Australia Pty Ltd.
ABN: 70 149 734 261
PO BOX 148
REVESBY NORTH NSW 2212 Australia
Email: EZAustralia.pty.ltd@outlook.com
If you have any questions regarding these Terms & Conditions, please contact us.